If something is not right, please talk to us.
Damaged, faulty or incorrect items
Contact us at 147644512@qq.com with your order number, a description of the problem and clear photos of the item and packaging. We will review your case and explain the available remedy under applicable consumer law. Do not return an item until we provide the return instructions and address.
Hygiene and change-of-mind requests
Intimate-care items require special hygiene handling. Opened, used or unsealed items are not accepted for change-of-mind returns. For an unopened item, contact us to discuss your request before returning it; approval and any return-shipping arrangements will be confirmed individually.
Changes or cancellation
Contact us as soon as possible after ordering. Changes or cancellations may be possible before dispatch. Once an order has shipped, it may no longer be possible to change its destination or cancel the shipment.
Your consumer rights
These hygiene and change-of-mind rules do not remove any rights you may have for faulty, misdescribed or otherwise non-conforming goods under applicable law. If a refund is agreed, it will be issued to the original payment method; processing time depends on your payment provider.